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How to file a customer complaint - DK EVENTS CROATIA DMC
DK Events Croatia DMC is a Croatian destination management company serving the MICE ​industry in Croatia. We specialise in organisation of team building programmes, conferences, incentives, meetings, product launches, imaginative VIP trips as well as other types of events throughout Croatia
MICE industry, team building, team building programmes, conferences Croatia, incentive travel, VIP trips,
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How to file a customer complaint

NAČIN PODNOŠENJA PRIGOVORA I POTROŠAČKIH PRITUŽBI

Sukladno članku 6. Zakona o pružanju usluga u turizmu (NN 130/17) i članku 10. Zakona o zaštiti potrošača (NN br. 41/14., 110/15.), obavještavamo korisnike usluga da prigovor ili potrošačku pritužbu na obavljene usluge mogu podnijeti na sljedeće načine:

 

  • Neposredno u prostorijama Agencije
  • Putem pošte na adresu: Putnička Agencija DK DMC, Domovinskog rata 27c, 21000 Split, Hrvatska
  • Putem faxa na broj +385 21 383 512
  • Putem email-a na adresi: [email protected]

 

Korisnik usluge je dužan surađivati s Agencijom u dobroj namjeri da se otklone uzroci prigovora ili pritužbe te dostaviti svu relevantnu dokumentaciju potrebnu za rješavanje istih.

 

U pisanom prigovoru potrebno je navesti:

  • Ime i prezime korisnika usluge
  • Adresu korisnika usluge
  • Telefon korisnika usluge

 

Svi osobni podaci navedeni u prigovoru bit će pohranjeni sukladno Općoj uredbi o zaštiti podataka i neće biti upotrijebljeni u druge svrhe.

Odgovor na Vaš prigovor ili potrošačku pritužbu dat ćemo u pisanom obliku najkasnije 15 dana od dana zaprimanja istog.

 

 

HOW TO FILE A CUSTOMER COMPLAINT

In accordance with Article 6 – Law for Providing Services in Tourism Industry (NN 130/17) and Article 10 of the Consumer Protection Act (NN 41/14, 110/15), we would like to inform our customers that customer complaints on the quality of our services or products may be submitted in the following way:

 

  • Directly at the Agency
  • Via post to the following address: Putnička Agencija DK DMC, Domovinskog rata 27c, 21000 Split, Croatia
  • Via fax number: +385 21 383 512
  • Via e-mail: [email protected]

 

The customer is obliged to cooperate with the Agency in good faith to remove the causes of the complaint and to provide all relevant documentation needed for resolving the complaint.

When filing the complaint in writing, please provide the following information:

 

  • First name and last name of the customer 
  • Customer’s address
  • Customer’s telephone

 

We guarantee that all personal information provided in the complaint will be archived according to the General Data Protection Regulation and will not be used for any other purposes.

 

The response to your complaint will be provided in writing within 15 days from the receipt of the complaint.